Redesigned Google Pay for senior citizens with a simple, task-focused and easy-to-read interface. Identified issues through user research, including confusing screens, small text, and fear of wrong payments. Added guided onboarding, caregiver payment option, and accessible UI for safer, easier transactions.

A GenAI tool to help field engineers complete on-site tasks with real-time guidance and validation. Research found issues like lack of support, manual checks and resource confusion during field work. Designed tablet-based, task-focused interface with AI features like voice help, smart validation, auto reports. Improved accuracy and confidence while working on-site.

Redesigned an existing platform to improve usability of the GenAI virtual assistant and overall navigation. Research found issues like cluttered UI, poor discoverability, and lack of guided prompts. Added mega menu, prompt library, guided tour, upload, and voice input for easier workflow. Improved usability, navigation, and productivity for consultants.